February 24, 2026
In this edition
Theme Management
- Merge duplicate or related themes with a single action using merge themes: choose a target theme, confirm the merge, and automatically transfer feedback, learnings, notes, and root-cause hypotheses while preserving the higher score; the original theme is archived so history remains accessible.
Feedback Triage & Workflow
- Faster triage with sorting by severity or date, new Processed and Rejected statuses, and filters to focus on those outcome groups; processed/rejected items are visually emphasized for quicker scanning.
- Cleaner associations and recoverability: remove links from Linked Feedback, link only to open themes via the picker, delete individual learnings with confirmation plus an undo option, and receive an undo notification after unlinking or deletions.
- Consolidation is accelerated with AI Link to automatically find duplicate and related feedback for faster cleanup.
AI Suggestions
- Improved AI Suggestions surface only fresh, relevant feedback, reducing duplicate or stale recommendations and delivering more timely, actionable insights.