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InboxProblemsThemesPlanning

Repeating the same setup every week

This is open feedback of severity S2, reported in customer success on Sep 8.

We rebuild the same setup every Monday. Most of it is identical to last week, but we still enter everything again.

Problems 1

S2Recurring setup requires repeated manual entryProposed
We rebuild the same setup every Monday. Most of it is identical to last week, but we still enter everything again.

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“We rebuild almost the same setup every Monday.”
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Problems1Proposed problemRecurring setup requires repeated manual entry Customer success note“Most of it is identical to last week, but we still enter everything again.Reject Approve

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