Find the problem in the feedback.
Review proposed problems against the original customer words.
Feedback
Read the customer’s words and approve the proposed problem.
Many sources. One feedback inbox.
Bring customer feedback into the product conversation — from support, sales, email or a conversation you capture yourself.
Forward the email. Keep the original words.
Send or forward customer emails to your workspace’s feedback address. Incoming messages become feedback in Outcomet.
“We rebuild almost the same setup every Monday.”
- 1Capture
Keep the customer’s words.
- 2Review
Confirm the problem.
- 3Decide
Record the next step.
- 4Follow up
Tell the customer what changed.
Email and direct capture available. Native connectors marked above are planned.
Your customer calls belong here, too.
Capture relevant transcript excerpts directly in Outcomet. Keep the customer’s words alongside your notes.
Source tool examples · Manual capture, no native sync.Evidence, in view
Keep the customer’s words next to the problem.
Nova proposes the problem. You review it against the original feedback.
Confirm a finding, reuse an existing problem, or reject a proposal.
Follow the feedbackKeep the source in sight.
Nova proposes a finding. You confirm it, reuse an existing problem, or reject it.
See the example →