FAQ
Questions about using Outcomet.
What Outcomet does, how it fits your current tools, and how to get started.
Overview
Getting started
What does Outcomet do?
Outcomet helps product teams bring customer feedback together, decide what to work on next, and keep the reasons linked to the work they ship.
Is Outcomet a roadmap tool?
Outcomet brings the customer feedback and reasoning behind a priority together. Compare whether it fills a gap in your existing planning process.
Who is Outcomet built for?
Product teams with customer feedback to review and competing requests to choose between. Start with the decision in front of you.
What problem does Outcomet solve?
Feedback can be spread across support tickets and call notes. Outcomet helps you review it together and keep the reason for your choice with the related work.
Why add another tool?
Check the gap first. If your current process already keeps the feedback and reasons easy to find, preserve what works.
Comparisons
Your existing tools
Do we need to replace our delivery tools?
Your team can keep its delivery tools. Check how you will link the related work and which connections are available for your setup.
How does Outcomet compare with documents and AI tools?
Documents and your own AI setup may already handle the work you need. Compare how easily a teammate can find the original feedback, the decision, and the work that followed.
Concepts
Product terms
What is a capability?
In Outcomet, a capability describes something your product can do, such as sign-in, search, or billing. Open it to review linked feedback and changes.
What are bets in Outcomet?
A bet records a proposed direction or commitment. Keep its purpose and remaining uncertainty clear before choosing the work.
Where does AI fit in?
Nova helps group customer feedback and draft summaries. Check the original sources, correct the draft, and choose what happens next.
Does AI make the decision?
No. People remain responsible for reviewing the evidence and deciding what to investigate, build, or fix.
Usage
Using Outcomet
What can I start with?
Start with the customer comments and call notes relevant to one decision. You do not need to redesign your whole process first.
Can small and larger teams use Outcomet?
Yes. Compare the included Admin/Editor seats, workspaces, and AI usage on the pricing page.
What is Agent Work?
Agent Work is the name for AI usage included in your plan. It is used for tasks such as grouping feedback or preparing a draft. One request is not a promise of one complete workflow.
How do we check whether a change helped?
Review the original customer problem, the reason for the change, and what you observed afterward. Keep a link to any measurements in your analytics tool. Fewer support messages alone do not prove an improvement.
Get In Touch
Still have questions?
Talk to Andy about the feedback you have and the decision you are working on.