Week of May 11, 2026
A week focused on subscription foundations, CRM data hygiene, and major capability view refinements. Paid subscription indicators now populate your billing page instantly, contacts automatically resolve to existing company profiles, and capability details got reorganized to put health metrics front and center. Highlight: Subscriptions and Agent Work usage tracking foundations are now live alongside cleaner contact matching.
In this edition
Smart Contact & Company Matching
To keep your workspace database clean, the contact creation and import systems have been optimized to reduce noise and prevent duplication. New contacts now automatically query and link to existing company profiles using normalized domains, meaning you won't end up with multiple versions of the same account.
Read moreRead less
- Contacts automatically resolve to existing Companies via normalized domain matching.
- Contact upsert processes are more resilient, preventing duplicate-domain conflicts and placeholder-ID failures.
A Cleaner Chat Experience with Nova
We've polished Nova's chat experience to handle edge cases and API errors more gracefully, so you don't get stuck during complex workflows.
Read moreRead less
- Object-shaped API errors now surface as clean, readable messages in the chat window.
- Transient error banners automatically clear the moment you continue the conversation.
- Chat replies render normally while preserving the thread usage summary.
Billing & Subscription Foundation
The structural foundations for trials, plans, and subscription management are now fully integrated. Checkout flows for tax-enabled purchases are smoother, and active plans reflect in your workspace dashboard immediately.
Read moreRead less
- Subscription, trial, and plan-management foundations are live in the app.
- Workspace owners can now monitor Agent Work usage tracked within the new billing model.
- checkout for tax-enabled purchases is more reliable for existing customers.
- Active paid subscriptions populate the billing page in real time.
Capability Organization & Relationship Views
Navigating your capability map is faster and more customizable. We've reorganized details to highlight health indicators, standardized relationship sections, and added emoji markers for better visual classification.
Read moreRead less
- Health KPIs are now surfaced first in capability details with an expandable status layout.
- Relationship sections (feedback themes, proposed changes, bets, and opportunities) are consistent across all capability views.
- Emoji markers can be configured to prefix capability labels across detail, tree/list, and graph views.
- Linked-item controls and inline editing actions have been standardized to make managing capabilities predictable.
What this means for you this week
- Cleaner CRM data: New contacts automatically map to their parent company, saving you from manual cleanup.
- Instant Billing Status: Upgrade or check out, and see your subscription updated on your dashboard right away.
- High-level Health at a glance: Capability lists and detail views now load with health metrics first, giving you immediate delivery context.
- Friction-free chatting: Temporary chat errors won't block your workspace or require page refreshes to clear.
If you have any questions about configuring capability emoji markers or checking your subscription usage details, let me know!