All updates

March 28, 2026

In this edition

Feedback submission & reliability

  • More reliable and faster feedback submission — feedback is saved consistently, processed and reflected sooner, and provides clear confirmation and status, reducing errors and re‑submissions.

Real-time collaboration & workspace sync

  • Instant, cross-collaborator updates — revoked or changed feedback and closed tickets now update in real time across workspaces so everyone sees the same current state without manual refresh.
  • Live widget connectivity awareness — feedback views surface network failure banners so you immediately know when connectivity affects updates.

Automated classification & consistent status

  • AI-powered background classification automatically tags feedback (Type, Severity) and displays classification statuses in real time, making items labeled and actionable immediately.
  • Consistent fix classifications and ticket status — classifications and ticket closures remain consistent across the product and workspaces, improving the reliability and timeliness of how fixes are categorized.

See how Outcomet works.

Follow a customer problem from feedback to a product decision.

See how it works