March 2026

March is the month the system started doing more of the work. The Feedback Inbox runs in real time with AI classifying submissions and filtering spam at the door. Live Signals power the dashboards, email aliases land as a new inbound connector, and underneath all of it the workspace got configurable. Theme of the month: Live and learning.

In this edition

From Andy

There was a Tuesday in March when I opened the Feedback Inbox first thing and didn't have anything to do. Three emails had come in overnight (one forwarded from a customer, two from email aliases), and a marketing newsletter that would have wasted thirty seconds of my morning. The forwarded ones were already classified (severity, type, sentiment), one had a capability suggestion attached at high confidence, and the marketing email had been quietly dropped by the spam filter before I'd have to delete it. I refreshed once just to make sure, then went to make coffee. That was the moment the inbox stopped being "the thing I use to triage feedback" and became "the thing that does the triage and shows me the result."

That moment is what March was about. Not features in isolation, but the system starting to pull its own weight. Live Signals replaced static snapshots so dashboards reflect what's actually happening right now. AI classification, spam filtering, and capability suggestions moved from "click to run" to "runs at submission." Audit logging, retries, and per-operation usage estimates landed too, which matters because the moment AI does more on your behalf, you also need to see what it did.

The other big thread was configuration. The Settings Dashboard, custom taxonomy, workspace-defined health metrics, per-workspace term overrides for Stories. I covered most of that on the blog this month, so I won't repeat it here. But it was the quiet partner to the live-and-learning story: the system needs to know your language before it can do the work for you.

Five release weeks. A lot of polish underneath. Nova gets a proper home next month.

Worth it.

— Andy

The Feedback Inbox starts triaging itself

Inbound feedback became a live pipeline in March. Submissions appear in the inbox instantly with no manual refresh. AI analysis runs at submission and tags each item with a title, severity, type, and sentiment. AI-powered spam filtering automatically removes marketing newsletters, automated bounces, and obvious junk before they reach you. Auto-categorization maps the rest to product types and severity levels with much better accuracy. Email aliases also landed as a new inbound connector, with a centralized Connections & Data hub to manage external sources, and LinkedIn OAuth connectivity now imports posts into the right workspace.

The other half of the story is observability. Every AI action now lands in the Activity Ledger as part of a new AI audit log. Background per-operation usage estimates surface so you can see what AI is actually doing on your behalf. You can manually retry AI analysis from any feedback detail when you want a second pass. AI-assisted theme creation surfaces high-confidence capability matches with confidence badges and rationale, and accepted suggestions are recorded too.

Why it matters: the inbox moves from a place you do triage to a place where triage happens. The AI doesn't disappear behind a curtain, it shows its work. That's the shape of every AI feature that lasted in March.

Live across the board

The Command Center, the dashboards, the inbox. All moved from snapshots to streams. Live Signals (concept preview) power instant counts across views when strategy items change. KPI widgets load independently for snappier rendering, and historical timelines were corrected so 30-day trends and sparklines stop showing artificial spikes.

Redesigned Command Center: 4x2 KPI grid, single time-window selector (7/30/90d), drill-downs
Live Signals power instant updates across views
Live totals and corrected historical timelines across all major dashboards
Real-time Feedback Sync and Live Workspace Refresh for collaborators
Accurate 30-day trends, sparklines, and protected core metrics

Configurable underneath

The other half of the month, covered more deeply on the blog. Workspaces became their own surface to shape: a centralized Settings Dashboard, taxonomy you can rename top to bottom, health math you can define and inspect, per-workspace term overrides.

Centralized Settings Dashboard (Taxonomy, Decisions, Weights, Audit Log)
Custom taxonomy with inline plural grammar and decision label overrides
Custom Health Metrics with manual inputs or formulas, thresholds visible
Per-workspace Stories term customization (Iterations, Tasks, Epics)
Workspace-scoped progress, themes, and preferences (no cross-account bleed)

One graph, many lenses

Strategy and Capabilities consolidated into a single hierarchy with reliable drag-and-drop nesting. The Strategy Map got redesigned with Tree and Graph modes, deep-hover tracing reveals full ancestor and descendant paths, and edge rendering deduplicates redundant connectors so big maps stop looking like spaghetti.

Unified Pillars / Bets / Opportunities / Capabilities structure
Drag-and-drop nesting with persistent ordering
Strategy Map: Tree mode (explicit) and Graph mode (deduplicated)
Deep-hover ancestor and descendant tracing
Strategy JSON export honoring filters and visible layers
Operations hub renamed Command Bridge (Bridge in the side nav)

By the numbers

5 release weeks
30 shipping days
4 marquee modules reshaped: Feedback, Strategy, Capabilities, Stories
1 new inbound connector: Email aliases (plus LinkedIn OAuth fixes)
1 inbox that started triaging on its own

Also shipped

Stories module: Story Editor + Rollout Schedule + real-time Stories Dashboard, with autosave and CSV export
Discovery filters: Owner and Evolution Stage (Genesis to Commodity), with cascading filters down to Hypotheses and Experiments
Kanban-first Themes: edge-to-edge layout, drag-and-drop, contextual "X of Y" filter counts, AI-inferred capability links on cards
Capabilities CSV import with column mapping, plus JSON and Markdown export
Agent Details slide-over with real-time activity timeline on the Dashboard
Inline click-to-edit with auto-save for Opportunities, Bets, Pillars, and Insights
Configurable capability nesting depth (1 to 20) at the account level
Four-tier billing model (Early Access, Builder, Team, Organization) with launch and annual savings
Right-click context menus that work across the full map surface, with custom-vs-system menu preference
Per-module tab memory and shareable URLs that preserve view state
Modern, responsive email templates with Dark Mode support and clearer transactional guidance
Recovered historical content: stories, external posts, and orphaned feedback are visible again
Hardened webhook routing, faster app version detection, and cleaner error monitoring across the board

Looking ahead

April picks up the live-and-learning thread and pushes it further. Nova (the AI agent) is set to reach across nearly every product entity, with configurable memory controls so long sessions hold context. The Changes page consolidates planning and delivery onto one timeline, and Command Bridge officially launches as the unified home for agents, capabilities, and rosters.

If you want a walkthrough of the new inbox flow, the Activity Ledger, or the Strategy Map modes, reply here and I'll set up a quick demo.