Feedback Dates & Evidence Order
In this edition
Feedback Dates & Evidence Order
- Set an optional historical source date when submitting Feedback, or edit that date later in Feedback details. The system's original ingestion timestamp remains unchanged.
- Problem evidence is ordered by the Feedback source date, with timestamp fallbacks when that date is missing, so backfilled evidence follows the customer's chronology.
Extraction Recovery
- Newly created Feedback awaiting classification starts background processing across source channels, including team entries, interviews, widgets and tickets.
- Opening an item already beyond the five-minute processing window makes Restart Extraction available without waiting another five minutes in the detail view.
- Stalled items beyond that window no longer display an active analyzing indicator in the Inbox.